SO
Sofia Oliveira
Active Managersofia.oliveira@northwind.co · Support · Porto, Portugal
- User ID
- usr_8f21c04b
- Joined
- Aug 17, 2026
- Last active
- 3 hours ago
- MFA
- Authenticator app
Sign-ins (30d)
86
Actions taken
1,204
Tickets resolved
312
Profile
- Full name
- Sofia Oliveira
- Display name
- Sofia
- sofia.oliveira@northwind.co
- Phone
- +351 912 004 118
- Job title
- Support Manager, EMEA
- Reports to
- Amara Okonkwo
- Time zone
- Europe/Lisbon (WEST)
- Language
- English (UK)
- Notes
- Escalation owner for EMEA enterprise accounts. Requires access to the billing console during renewal season.
Teams & groups
Support
Primary team · Manager
EMEA Escalations
Group · 14 members
Billing Console Access
Group · 9 members
Security
- MFAEnrolled
- Password age41 days
- SSO identityOkta
- Risk scoreLow
- Failed sign-ins (30d)2